Nicolas Bienvenu
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EBAY

- Community Watch

- Fraud investigations
- Copyright/trademark specialist (vero)

- Community Watch (2010 to end 2010)
- Fraud Investigations (2011)
- VERO (Verified Right Owners) program specialist (2012)

January 2010 to December 2012

Blanchardstown, Co. Fingal, Ireland

RESPONSABILITIES

  • Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction.

  • Assisting the site’s members by investigating reports and escalating when necessary via the compliance and protection assets department.

  • Executing prompt actions to ensure the website’s safety and avoiding potential legal prosecutions.

  • Working with members in overcoming challenges they may face when listing their items for sale and addressing their queries on actions taken.

  • Providing education to members on policies and legal situations.

  • Reporting and developing various projects related to legal policies to ensure improved communication

  • Assisting the legal team (VeRO program).

  • Showing a thorough understanding of customer priorities, and identify key improvement areas.

  • Mentoring, on-boarding new team member and training them on daily tasks.

  • Providing feedback on emerging issues on the site.

  • Ensuring to provide the safest and cleanest site possible for the community.

  • Contributed to candidates interview

ACHIEVEMENTS

Fraud Investigation and Resolution:

- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.

- Conducted prompt and thorough investigations on referred files, interviewing witnesses, and summarizing key information into detailed reports for clients.

- Testified as an expert witness during legal proceedings, providing valuable insights into complex fraud schemes.

Customer Service and Compliance:

- Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.

- Contacted customers directly to notify them of fraudulent activity, minimizing impacts and maintaining trust.

Fraud Prevention and Detection:

- Developed and implemented effective fraud detection strategies and tools, reducing fraudulent activity.

- Monitored account activity in real-time for early detection and swift resolution of potential issues before they escalated.

- Analyzed financial statements and large data sets to identify discrepancies, irregularities, and patterns of fraud.

Policy and Procedure Development:

- Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.

- Played a key role in designing and implementing employee awareness campaigns, raising company-wide understanding of fraud prevention.

Collaboration and Relationship Building:

- Developed strong relationships with external partners, including banks, credit bureaus, and other relevant organizations for improved collaboration in combating fraud.

- Established and maintained positive working relationships with external law enforcement agencies to support fraud investigations.

Training and Mentorship:

- Served as a mentor to junior investigators, sharing knowledge and fostering a collaborative team environment.

- Conducted comprehensive training sessions for new employees, ensuring a strong understanding of anti-fraud processes and systems.

Risk Assessment and Management:

- Contributed to risk assessment efforts by identifying vulnerabilities within existing systems that could be exploited by criminals.

- Performed risk assessments to determine the level of fraud risk and prioritize investigations.

Data Analysis and Reporting:

- Evaluated customer data to identify and prevent fraudulent activities, producing detailed reports of investigations for senior management.

- Reviewed transactions and individual reports that appeared suspicious to uncover possible fraudulent activity.

Process Improvement and Efficiency:

- Streamlined investigation processes by developing efficient case management techniques, reducing time spent on each case without sacrificing accuracy.

- Implemented internal controls to maintain the integrity and accuracy of financial records.

Professional Development and Industry Knowledge:

- Kept current with industry best practices and attended professional development events to maintain expertise in fraud investigation techniques.

- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.


ABOUT EBAY

Founded in 1995 in San Jose, Calif., eBay (NASDAQ:EBAY) is where the world goes to shop, sell, and give. Whether you are buying new or used, plain or luxurious, commonplace or rare, trendy or one-of-a-kind – if it exists in the world, it probably is for sale on eBay. Our mission is to be the world’s favorite destination for discovering great value and unique selection. 

We give sellers the platform, solutions, and support they need to grow their businesses and thrive. We measure our success by our customers' success. 

Our vision for commerce is one that is enabled by people, powered by technology, and open to everyone. We believe in creating more economic opportunity for all. We call this Connected Commerce.™ 

We also reach millions through specialized marketplaces such as StubHub, the world's largest ticket marketplace, and eBay classifieds sites, which together have a presence in more than 1,000 cities around the world. For more information about the company visit http://www.ebayinc.com/our-company/our-other-businesses/


Speciality: E-commerce, retail, internet
 

Website - http://www.ebayinc.com

Sector: Internet - Fortune 500 company

Headquarters: 2065 Hamilton Avenue San Jose,CA 95125, USA

Size of the company: + de 10 000 employees

Created in 1995